"A & E department"

About: Leighton Hospital

I was utterly disgusted at the way my partner was treated in the early hours of 24/04/15 by the a & e doctor he saw. My partner initially went to a&e in the evening of 23/04/15 but left as he didn't wish to waste time and wait 8 and a half hours after dislocating his knee. However, after a struggle to the car in a wheelchair and 2 and a half hours at home he was reduced to tears in agony as the swelling continued to rise. I called on his behalf to 111 for advice and a potential appointment however after an over the phone assessment the caller on the phone insisted on an ambulance to escort my partner to Leighton and informed us of a delay but would be treated as a priority. Upon arrival my partner was told there was a delay in appointments as expected and to take a seat and they would see him within 3 hours. After 4 and a half hours I enquired at reception and was told to sit back down and they'll call us. Once called through after 5 long hours, the doctor was confused as to why we 'ridiculously' called an ambulance for such an appointment, and indicated we were wasting their time even after I explained we didn't call an ambulance we simply wanted an appt. The doctor then continued to quickly examine my partner and inflicted immense pressure as they may have had to to asses the situation. My partner began to flinch and the doctor simply put their hands up and told him he didn't require his help, and that we were to go home and allow the swelling to reduce and that 'even if he was a £200k per week footballer' the doctor would do no different and told my partner they would return to explain some gentle quad exercises. A member of staff then gave us some crutches and the doctor failed to help us any further. I find this hugely appalling and degrading of a patient and that this hospital in particular is one of extremely low standards and fails to dignify patients in any manner and the professionalism is non apparent. Disgusting.

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Response from Leighton Hospital

I am very sorry to read about the experiences of you and your partner whilst attending the emergency department in April. Please accept my apologies for the delays you experienced and that you felt degraded. We would very much appreciate the opportunity to review what happened in relation to your partner’s care and would ask that you contact the customer care team to enable us to do this. The team can be contacted on 01270 278098 and they will be more than happy to help you. I hope we hear from you soon. With best wishes for your partner’s recovery Jayne Hartley, Deputy Director Nursing and Quality

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