This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A stranger is welcomed.

Story from nhs.uk

"A stranger is welcomed."

About: William Harvey Hospital (Ashford)

Thank you William Harvey Hospital for taking such good care of me when I was sent over from the Royal Victoria on Monday with a suspected mini stroke. You were all wonderful, the waiting time was minimal (and it was busy) and the care and attention to detail from reception through the lovely nursing staff and to my doctor was exemplary. The thoughtfulness of a Nurse telling me to wait until they came off shift in half an hour and they would drive me back to Folkestone, made me feel not like a stranger but a very grateful family member. William Harvey you are fabulous and I cannot praise the NHS enough.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 9 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 29/04/2015 at 22:54
Published on Care Opinion on 30/04/2015 at 09:30

Thank you so much for your very kind feedback, I am glad to see that you were welcomed and cared for so well. We are really proud of our A&E staff who work really hard under difficult circumstances. Hope you are recovering well.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k