"A visitor made to feel like family."

About: Royal Victoria Hospital (Folkestone)

While visiting a friend in Folkestone, I found myself with pins and needles running down the right hand side of my body. When my face began to tingle I knew it was time to seek professional help. We arrived at the Royal Victoria and I couldn't have received better treatment. The staff were courteous, kind and caring. It was quickly decided that I should be sent to Ashford A and E and an ambulance was called. My car was in their car park but they didn't recommend I drive. They then ensured that I wouldn't be charged for any parking overstay. The paramedics in the ambulance were equally charming and obviously a little concerned by my symptoms so took me right into Ashford A and E and made sure I was seen by the Triage nurse immediately. As a visitor to Kent I felt a) very embarrassed to be taking a place from a local resident and b) immensely grateful to our wonderful NHS. Thank you so much for taking care of me.

Story from NHS Choices

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you so much for your very kind feedback, glad to see that we were able to care for you well at a potentially stressful time for you. We are really proud of our staff who work really hard to provide an efficient service with care and compassion. I hope you are recovering well.

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Response from Royal Victoria Hospital

I'm sorry to learn that you had these problems while away from home. Please don't worry about taking the place of a local resident - any one of us could be visiting your home area and need medical help. However, I am glad to note that everyone looked after you well - including your car! I hope you are now fully recovered.

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