About: Bishop Auckland Hospital

I had, had a sigmoidoscopy at a different hospital previously and was such a bad experience that it had left me terrified of having the colonoscopy. I went for the pre assessment a week before and was seen by a lovely nurse who went through everything and listened to my worries and tried to assure me that it was not as bad as I was thinking. I did the prep the weekend of the procedure which wasn't particularly pleasant but needed to be done. On the day of the colonoscopy I saw another nurse who talked me through things and I explained how worried I was and they took note of this, I then saw the consultant before going in and explained my fears and they were lovely and decided to see it as a challenge to ensure my procedure was 100 times better than before. I then went in for the colonoscopy and everyone was so lovely and talked to me throughout and before I knew it I was told we were done! This time I had no pain and could not believe how different it had been. A big thank you to the consultant and the nursing team, I know now if I need another one I won't be as worried and the worst part is the prep. Brilliant, friendly and professional service from everyone.

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Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visit to Bishop Auckland Hospital for your Colnoscopy. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Matron to share with the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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