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Could not have been managed any better

Posted By Better way

"Could not have been managed any better"

About: Crosshouse Hospital / Paediatrics

(as a parent/guardian),

My daughter recently attended for day surgery in Crosshouse Hospital, Kilmarnock. She was extremely nervous and anxious.

Every member of staff that we met that day took their time to speak to my daughter to try to reassure her. They were supportive, patient and kind.

It was a very difficult day for my daughter and it could not have been managed any better,

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 28/04/2015 at 12:16
Published on Care Opinion at 12:45

picture of Eunice Goodwin

Dear Better way,

I am very pleased that you and your daughter found the service to be so good on so many levels. I will be delighted to pass this to the staff so they can read for themselves how much their care meant to you and your daughter. Thank you so much for sharing this with us and I hope she is well recovered now.

Best wishes

Eunice

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