"It was lovely to be able to talk to someone"

About: Bromley Healthcare / Bladder and bowel management (continence)

(as the patient),

I was very nervous before I attended the clinic but I need not have been as Lucy, the nurse I saw, was excellent.

It was lovely to be able to talk to someone who understood about such personal issues and I really wasn’t expecting anything much to come out of the appointment. However, Lucy gave me some really good tips that have made a difference to my condition.

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Response from Amanda Mayo, Head of Integrated Care - Bromley ICN, Operations Directorate, Bromley Healthcare

picture of Amanda Mayo

Your posting, along with other postings we have received about anxiety prior to coming to an appointment with the Bladder and Bowel service, clearly indicate the levels of anxiety clients feel before these crucial assessments. It is so lovely that these postings are then followed up wth such positive emotions after the sessions.

This is so important for other potential clients to read before their sessions!

Thank you for taking the time to add to the plethora of positive postings. If you feel there was anything we could have changed or done better, however small, please do let us know through Patient Opinion.

Have a lovely weekend

Kind regards


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