"Comfortable and at ease"

About: Borders General Hospital / Gastroenterology

(as the patient),

I had an Endoscopy at BGH this week. I was very impressed with the procedure. The appointment began on schedule. Gillian, the nurse who briefed and debriefed me has an easy, relaxed, friendly and pleasant manner. She took time and care to run through the 'pre flight checks', explained the process carefully and made me feel comfortable and at ease.

Sister Henderson who carried out the procedure was professional, courteous and efficient at all times. I was kept updated throughout. My overall impression was of highly trained, efficient staff working together as an efficient, professional team. The environment was neat, clean, contemporary with modern Japanese equipment. Overall I was very impressed with the care and attention I received at the Eade Endoscopy Unit.

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Response from Susan Cowe, Feedback & Complaints Officer, NHS Borders

Dear Temple,

Thank you for taking the time to post about your experience when you attended the Endoscopy Service at the Borders General Hospital. I have shared your feedback with all the staff involved so they are aware of your kind comments.

Best wishes,

Susan Cowe

01896 826719

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