"Disgraceful surgical experience"

About: The Tunbridge Wells Hospital / A&E and trauma unit

(as the patient),

Recently I fell from a height of 20 feet, fracturing a leg bone in multiple places. Our nearest A&E department is Tunbridge Wells Hospital at Pembury, so we rushed in by car to get there as quickly as possible.

Arrived at A&E at 12pm, and I was seen by the triage nurse within 10 minutes, but from then onwards the experience went downhill. After initially being toldd that I would be seen within 35 minutes, I waited for over an hour to be seen. X-Rays confirmed it was a nasty fracture, and the radiographer said I'd need an emergency op on the that night. Then it took 10 hours to get into a ward bed.

Some examples of things that have gone wrong:

Temporary cast was put on after 5 hours because the consultant forgot to have it done

Emergency bells pressed a few times, taking up to 30 minutes to be responded to

Ice packs left on the leg until hot

Nurses continually forgetting to replenish IV fluids and administer painkillers

The trauma unit at the the operating theatre not communication day on day so that surgeons not aware of multiple cancellations

Operating theatre didn't notify ward staff that daily cancellations were happening

Doctor not seen for 36 hours

Leg cast was cut open and then not redone

Two and a half days later and I'm still in the hospital waiting for the op after being continually bumped down the list with a severely swollen leg and in constant pain, with plenty of apologies from nurses, but no consultants or registrar taking an interest or responsibility.

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Response from The Tunbridge Wells Hospital

Thank you for taking the time to write a review about your recent treatment at Tunbridge Wells Hospital. We were sorry to learn about the lack of communication between the theatres and the ward and in particular the delay in you receiving your operation. If you would like us to look into this further, please do not hesitate to contact the PALS office on mtw-tr.palsoffice@nhs.net. With Kind Regards the PALS team

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