"What a nightmare!"
About: Southmead Hospital Southmead Hospital Bristol BS10 5NB
Posted by J**s
I took my dad in for an operation at your hospital last week. He had to be in at 7am and We had to wait 4 hours for him to be taken down to theatre. He was sat with my mum in a small dingy room for 3 hours. It was stuffy and there were no windows! When asked if he could go back into the waiting room a member of staff suggested going into the day room down the corridor which was for males only so he would have been sat on his own. Parking was horrendous. 4 disabled spaces outside the main enterance! Both of my parents are disabled and can't walk very far. The parking attendants were very unhelpful and very rude. I was told i couldn't park behind another car (still allowing enough room for them to get out), so i had to wait for a space. Then when i had come out from picking my dad up there was a car parked right behind my car to the point of where i couldn't even open my boot. I questioned why the parking people had let them park there but wouldn't let me park there and they said they didn't see the car. How can you miss a car!!? This place is getting worse and worse. I had hardly any room infront of me so they guided me onto the public footpath to get my car out of the ridiculous space. I am disgusted with how i was treated here. There is one rule for one person and another rule for someone else. The parking attendant said they've been told to not issue car's with tickets, whats the point in employing these people?!! When i called to see how my dad was, i was passed from pillar to post to about 6 different people, and having been cut off 4 times before i got someone on the phone who told me he was still in the waiting room, despite my mum telling them she watched him walk down to theatre! it took over 20 minutes and alot of arguing and alot of people telling me so much rubbish before i found out if my dad was ok!