"The care doesn't match the claims on the poster."

About: Stepping Hill Hospital

Mum was taken ill severa weeks ago. Intensive care / coronary care ward V good. Cardiac ward Ok. Mum was still eating and walking( I have pictures to show that, but the poster on the wall in ward A10 claims they are rehabilitating/ helping patients to improve so they can go home/ move into care. I can find no record of efforts to mobilise my Mum and now she is either slumped in a chair or increasingly just lying in bed sometimes with a row of untouched drinks beside her, or last time I visited ( I live over 70 miles away), an untouched cup of tea without even a straw and no beaker next to the water. This contributes to the downward spiral in Mum's condition. They talk of sending her home, but I have yet to see her get out of bed or a chair by herself and there seems to be a lack of effort to get her to do this.

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Response from Stepping Hill Hospital

Thank you for your feedback. I am sorry to read about your mother's experience. I will pass your comments to the matron responsible for A10. We would like to formally investigate your concerns about your mother's mobilisation. To help us do this, please email us on PCS@stockport.nhs.uk or telephone us on 0161 419 5678. Kieren Done Complaints and Customer Service Team Manager

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