"Staff went from outstanding to useless poor..."

About: Milton Keynes Hospital

I was sent into ward 19 about 6.30pm weds 15 th April. The nurse and staff I saw initially were amazing, but then a shift change and the staff seemed to have no idea what was going on. After ruling out appendix and twisted overy I ended up back in Thursday morning 1st thing for a scan which showed up kidney stones one in my right kidney and one blocking the tube to my bladder with urine backing up to my kidney. Result a need for emergency surgery to put in a stent, then apparently shock wave therapy to break up th stones. Mixed review so far by lunch time Thursday I was moved from ward 19 to ward 20, to get treated. At this time I thought about fleeing to the Saxon clinic due to the fact that the operation I was down for was different to what I needed but the nurse realised this whilst talking to me as it said Urology department and the said op they had me down for would not have been done by Urology. There seems to be serious administration issues between departments. For the size of ward 20 and the number of staff on duty along with one old lady that seemed to need constant attention I can't say the nursing and care staff were bad they were just too busy and should not need to babysit people with dementia. I will however say the ward was unbearably hot 24 degrees according to my phone and although the consultant said I was allowed small sips of water up to 2 hours before i wasn't allowed any as they had no idea of a surgery time. Despite my desire to run out the door when confronted with details of the wrong operation, the consultant, surgeon and antithetist seemed excellent and put me at ease. However the administration and up and down quality of other staff gave me little to no confidence in the hospital. Eventually after 10.5 hours without food or water I was taken down to surgery. This went fine, when I came round feeling fine and desperate for the loo I had to wait an extra 20 mins as there was no one to fetch me. Feeling fine and desperate for the loo and a drink I offered to walk apparently this is not allowed. Eventually I got back to the ward saw a nurse for a couple of minutes again told them I was desperate for the loo, they disappeared!! No offer of a drink or anything. By this time parched and unable to swallow and about to wet myself I decided the best thing was with my husbands help to escape from the bed which still had the cot sides up along with the drip and other paraphernalia tangled through it and attached to me. My dislike of hospitals and lack of confidence in being left there was at an all time high and it was defiantly time to leave. Thanks to my husband I got drink, food and to the toilet. On saying I wished to go home I was told I would be better staying, I already knew the surgeons notes said I could go if I felt ok, so said and also explained I would be far more comfortable at home with easy access to food, water, painkillers & the toilet. Basic human decency surely suggests offering water after surgery.

Story from NHS Choices


Response from Milton Keynes Hospital

Thank you for taking the time to post your comments. We are very sorry that your experience of our hospital was not a positive one, despite being positive at first. We would like to look into your concerns further to find out what happened. Could you please contact our Patient Advice and Liaison Service (PALS) on PALS@mkhospital.nhs.uk or call 01908 660033. Thank you.

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