"Good staff but some concerns"

About: Pilgrim Hospital / Trauma and orthopaedics

(as the patient),

Drops of blood on the floor in the reception, no soap in the reception toilet. Only one of the Hand wash of the antiseptic solution working and having got into a cubicle to wait for a Dr again various Antiseptic hand wash containers were empty! !

Also having to wait in the small overheated cubicle for over an hour no communication was given to us despite looking for a person to find out when we would be seen. Eventually we found a nurse who said our waiting time would be very long indeed! We had been there for almost 3 hrs 45 mminutes! !

When the Dr did arrive he was very good with a good bedside manner. We then saw other members of staff who were very nice and gave us good service sorting out the problem. So staff good. Very concerned about the mentioned details.

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Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Dear foot op

Firstly thank you for leaving your feedback about Pilgrim Hospital.

We would like to apologise that the cleanliness standards were well below the expected standard and that you waited an extremely long time for the doctor to come to see you.

From your story I am unable to pinpoint the exact department you visited recently. I would be most grateful if you could contact me directly so I could get some more detail to pass to the relevant department. I can then ask them to investigate and respond back to you directly. You can contact me either via email sharon.kidd@ulh.nhs.uk or my mobile (07799) 868206.


Sharon Kidd

Patient Experience Manager

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