"Based on treatment received by my father"

About: Chorley & South Ribble Hospital

My father was taken to Chorley Hospital from his care home. He had dementia and was in his eighties. He was given food and drinks but was unable to cope with the food & drink without assistance. On arrival at visiting time food and drink had been left untouched. After one week after receiving treatment for a water infection on arrival again at the evening visiting time I was informed by the senior nurse that they were waiting of an ambulance to take him back to the care home. It was mid October and all he had with him was his panamas. The care home does not take people after 6pm. I explained this as the two staff would be busy getting their patients ready for bed. The ambulance had still not arrived at 9pm. This was an impossible situation but the nurse in charge was adamant my father would have to leave that evening. It was disgusting .with no respect or dignity shown for my father. They only wanted the bed. Complete issue would take to long to discuss here.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to write to tell us of your father's experience. We were obviously very concerned to hear of the issues you have raised and would welcome the opportunity to discuss your concerns in more detail. If you would be happy to do so, can I ask you to please contact me on 01772 522793.

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Response from Chorley & South Ribble Hospital

Thank you for taking the time to provide your feedback. We were very concerned to read your comments and would welcome the opportunity to discuss them in greater detail. Can we ask you to please contact our Customer Care department on 01772 522793, who will be pleased to help resolve your concerns.

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