"what was the point"

My son made an appointment for 11.30 , was on time getting there , 6 other people came in after him and were all seen first , after 2 hours he gave up and left without treatment. Why give people an appointment and then let others go in front without one. I realise they are busy etc but this was not fair.

Story from NHS Choices

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Response from Woking Community Hospital

Thanks for your comment. We do not offer appointments in the walk-in centre (which this NHS Choices Page is for), but I will share your comment with the other services in the building so that they are aware.

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