"appointment for potential broken bone"

About: Bishop Auckland Hospital

Very good service from the nursing staff. Seen at the exact time of my appointment time ie 11.30 am on a Sunday morning. Referred for xray immediately. Slight wait for results but whole process completed within an hour. Nurse listened to what I had to say and showed me the xray. First time using the service and very impressed. Obviously having an appointment helped as opposed to just turning up.

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Response from Bishop Auckland Hospital

Dear Carolyn Thank you for providing feedback on your recent visit to Bishop Auckland Urgent Care Centre. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the manager to share with the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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