About: University Hospital (Coventry)

I was called to take my son to a&e children hospital. I was greeted by reception staff who are a real credit to the department excellent friendly etc... I was called in by a rude person wearing blue uniform they called my sons name walked off and sat down with the other staff I walked in and they spoke to me like I was some sort of idiot I had to ask where do you want me to go? Once again didn't take me to the cubical just bombarded me with directions I was seen by the doctor who was fine and clear with information turned out the antibiotics my son needed were not stored in there cupboard so needed them from pharmacy which was due to open at 10 I had to come back which I was made aware off by the doctor already when I asked if it was ok for me too go the same nurse spoke to me like an idiot "we will call you this afternoon" like I had some sort of learning difficulties which I haven't. If the nurse don't like their job they shouldn't be working there rude is my only word for her.

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Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry. It is pleasing to hear that the receptionists and the doctor were excellent however I am sorry to hear about you and your son’s experience at our hospital. I can assure you that our staff don’t aim to speak to people in a condescending manner and it is not something we would tolerate. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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