"Visit and revisit for assessment of head injury"

About: Darlington Memorial Hospital

I sustained a head injury and was diagnosed with severe concussion. As a result I was confused, unable to communicate and agitated. It was a frightening experience. I was treated promptly and with respect, dignity and compassion by the nursing staff and in particular by a doctor who figured out how afraid I was of lots of people. When I returned 2 days later the staff were again wonderful and treated me with respect and dignity. I have been to other hospitals in the North East, I feel they have much to learn from Darlington who treat people with compassion.

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Response from Darlington Memorial Hospital

Dear Debbie Thank you for providing feedback on your recent visit to Darlington Memorial Hospital and in particular the Accident and Emergency service. I am very pleased to hear that you had a positive experience and that you are happy with the care you received and that you felt you were treated with respect and dignity. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Matron to share with the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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