"staff attitude"

About: Dorset County Hospital

I explained I had anxiety and suffer with panic attacks I was made out to be I was being dramatic yet I had not complaining ed nor had I complained about an emergency situation that arised while I was in a and e meaning I was setback I actually said I completely understand as I'm deputy manager of a care home I understand you prioritise so I Do not appreciate a staff nurse telling a consultant I'm grumpy and being impatient when I wasn't, I was getting very upset as not one person told me what was going on with me regarding my blood tests or that fact I had to have an injection in my stomach I wasn't told why or that it was going to be very painful , not once was I reassured, the staff show no empathy and it's disgusting. I felt like an inconvenience. The way the elderly were treated while I was there was absolutely disgusting! I'm shocked at how I was treated today I wasn't offered anything to eat or drink despite telling a doctor I had not eaten all day, I pay national insurance I pay my taxes and I expect to be treated with a bit of respect. Absolutely disgusting!

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Response from Dorset County Hospital

I am so very sorry to read of your recent experience, this is not how I would want any patient using our services to feel. I would like to be able to investigate further and find out what went wrong and how we can learn from your experience. If you feel able to share your experiences in more detail with us I would be grateful if you could contact our PALS service on 0800 7838058 or pals@dchft.nhs.uk. Once again, sincerely apologises for the negative experiences you had. Best wishes, Alison Tong, Director of Nursing, Dorset County Hospital

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