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A Great Experience

Story from nhs.uk

"A Great Experience"

About: Burnley General Hospital

I have just been fortunate enough to spend 4 days on Ward 15 having my right knee replaced. I would not hesitate to give 5 stars to all aspects of my care. I could not have received better care anywhere by absolutely lovely, dedicated, and pleasant staff who made me feel perfectly at ease and who could not do enough for me and all of their patients. You need to spend a few days here to appreciate the tireless work done by the staff to reassure their patients that all will be well, at a time when they are at their most vulnerable. If patience is a virtue then it abounds here. I sincerely thank every member of staff for the excellent care I received. You all made my stay a very pleasant experience.

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Responses

Response from Burnley General Hospital 9 years ago
Burnley General Hospital

Submitted on 20/04/2015 at 09:21
Published on nhs.uk on 21/04/2015 at 01:02

Dear Ms Smale Many thanks for your feedback on your experience of Ward 15 at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be delighted to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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