"Seriously, don't bother"

About: York Hospital

I've had several bad experiences in York hospital. The most recent being at A&E. I had ongoing chest pain and was advised by my GP to attend of symptoms worsened which they did. The nurse practitioner who triaged me was lovely and could see I was in a lot of pain and got me some pain killers. There was no cubicle to put me in so I ended up sat on a hard chair until a cubicle became available. (Not ideal when you are in a lot of pain!) I was later transferred to a cubicle and some tests undertaken. I then waited over 4 hours to be seen by a doctor, the HCAs and nursing staff were lovely and kept popping their heads round the door to say sorry for the wait and that I hadn't been forgotten. I was seen by a rather dismissive and rude doctor who seemed to resent my being there. Criticised my GP for the treatment I had already had then said some tears would be done and of they were okay I could go home. Some time later I went to ask about the tests and the doctor said: "Are you still here? I thought you had gone." When I replied I was there because they said they would review my tests they then told me I was fine to go (without so much as look on at any results!). No attempt was made to address my concerns (having chest pain is quite a scary experience!) and no advice given regarding how I could manage my symptoms at home. Having worked in the NHS for a number of years, it's disappointing to see standards are so low. If treating patients is a genuine hardship and compassion and reassurance aren't a strong point then perhaps some practitioners need to rethink their career choice!)

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Response from York Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01904 726262 or email pals.@york.nhs.uk and they will be pleased to help.

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