"Excellent maternity service"

About: University Hospital Of North Durham

This was my second baby at the hospital. I chose to go back and have my second baby there after having such a positive experience first time. My labour was very long and complicated first time. I was very disheartened and the staff did all they could to turn it into a positive experience. On the post natal ward staff couldn't have been more helpful. From helping me to breastfeed to going over my labour notes with me explaining why it was how it was. So second time around I didn't need to think about where I wanted to have my baby. And it didn't disappoint. Staff were very very friendly and I felt extremely looked after and cared for. This labour was similar to my first and staff did all they could to reassure me and make it as comfortable as possible. On the post natal ward staff were helpful with post care. Ensuring my baby and I were comfortable. All in all, a fantastic experience both times. Well done to all staff on what is a very busy, and at times over stretched ward, but they don't allow this to hinder the care.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular the Maternity service. I am very pleased to hear that you had a positive experience and that you are happy with the care you and your baby received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Matron to share with the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774