"Kindness itself"

About: Leighton Hospital

Unfortunately I broke my shoulder whilst enjoying a weekend in Belfast. I was taken by ambulance to hospital there and X-rays were taken and I was given painkillers. They gave me a letter and said I should attend my local A&E on my return home and assured me that my X-rays would be available online. We duly flew home and attended A&E at Leighton Hospital where the receptionist took my letter and showed it to a Consultant who took me through to a cubicle and was kindness itself. Sadly they were unable to access my Belfast X-rays so I had further X-rays taken. Yet again I experienced great kindness. The Consultant arranged an appointment in the fracture clinic for the following day where, again I was looked after splendidly. All too often one only hears negative comments about the NHS but I cannot fault the care I received. Thank you to everyone concerned.

Story from NHS Choices

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Response from Leighton Hospital

Thank you for taking the time to share the positive experience you had in our Emergency Department. All the staff in the department are passionate about ensuring every patient receives a personal and compassionate quality service and I am delighted to hear this was your experience. I will ensure your comments are shared with the team. Sue Talbot Crosby, Matron, Emergency Department

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