"Contacting Cardiothorasic Centre"

About: Basildon University Hospital

I have been sent from Princess Alexandra Hospital to have an angiogram on Saturday and was told I would be contacted by Basildon Hospital as to the time. As I have a disabled wife and have to arrange for a carer to come in and transportation for myself this is something that I need to know. Four times I have telephoned and put through only to be cut off or left hanging on. I tried to explain this on the third occasion, but was cut off in mid sentence. A very poor and rude showing by your staff. A polite, but quick, we will phone you back or an explanation would have cost them nothing.

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Response from Basildon University Hospital

We are sorry that you have had cause to comment on communications issues at Basildon Hospital. Your comments have been shared with the senior team in the Cardiothoracic Centre who will ensure staff are made of your comments. Can we also encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4440 if you wish your concern to be investigated further. Please accept our sincere apologies. Thank you for taking the time to share your comments.

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