"A visit that might have been avoided"

About: Royal Shrewsbury Hospital / General medicine

(as the patient),

First attendance at RSH was brilliant – organised, professional.

Today, less so – longer wait and contrary to arrangement Dr Bramtne had written to my GP rather than me with results of chest CT scan, so today's visit might have been avoided. A week ago, not having received the letter I left a message on voice mail hoping either to avoid unnecessary appointment for me, leave a space for someone else, but no reply, so I didn't attend.

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Response from Di Davis, PALS Co-ordinator, Shrewsbury and Telford Hospital NHS Trust


Thank you for taking time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns.

Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail.

The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) at the Royal Shrewsbury Hospital on 01743 261691 or visiting their office near the Ward Block Entrance.

They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

Di Davis

Patient Advice @ Liaison Service

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