"You may have saved my life: no thanks are enough"

About: Forth Valley Royal Hospital / Cardiology

(as the patient),

After a routine ECG at Aberfoyle surgery my doctor referred me to the Clinical Assesment Unit 1 at Larbert warning me it might take a while to go through the process.

From the moment I arrived I was treated with a level of care and attention that puts paid to the moans about the NHS. David at the unit saw me within minutes of sitting down and had prepped me for an IV took bloods and a history as well as a further ECG. The staff were fantastic quick and super professional every step was documented but not in an intrusive way.

Soon I was with George at X Ray for for a chest image and back seeing Dr McCallum a young man who gave me total confidence that I was in good hands. Problem identified treatment proposed and a plan for the future treatment explained to me.

Cannot fault in any way shape or form this facility and more to the point the level of care shown by the staff named here and those whose name I did not get.

The Senior management of the Hospital will be getting a more detailed thank you from me in due course but for now thank you to all and keep up the good work. You may just have saved my life yesterday for which no thanks are enough.

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Response from Pauline Marland, Person Centred Patient Experience Coordinator, Department of Nursing, NHS Forth Valley

Dear Autodoorguy

Thank you for taking the time to tell us about your recent experience.

I was so pleased to hear that your experience was such a positive one and that staff looked after you promptly and professionally. I have shared your story with the staff and the departments you mentioned in your posting, our staff really appreciate feedback and use to help to improve services.

I hope you are continuing to recover well.

Best wishes

Sandra Robertson

Radiology Department Manager

NHS Forth Valley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Autodoorguy (the patient)

Thank you for the response it's much appreciated! I am getting better and hope to make a full recovery in due course I cannot thank you all enough.