"1st class service in Breast Clinic"

About: North Tyneside General Hospital

I was referred to the breast clinic by my GP. I was extremely impressed by the care that was given to me all the staff from the HCA to the consultant they were so pleasant and treated me so respectfully and i left with my dignity intact! I was examined, had a mammogram and ultrasound done within an hour this was exceptional patient care. I had my results relayed to me on the same day which reassuringly were all good and all was normal. Having worked as a Senior Sister in another trust I have been on both sides of the fence andIi have to say the breast clinic offers a great service considering all the pressures and stresses that are associated with working in the NHS. This is the NHS at its very very best. Thank you to all the staff on duty on the afternoon of 15th April including the radiographer and radiologist who were also exceptional and caring.

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Response from North Tyneside General Hospital

Dear Kim, 'The NHS at its very very best...' what lovely feedback for our Breast clinic team to receive, thanks for giving us the opportunity to share it with them. I can imagine how concerned you were at the time of your appointment - delighted to hear that all was well and that you received this reassurance in a timely, professional and dignified manner. Receiving care on the other side of the fence is interesting isnt it ? A stark reminder of all we should pay attention to. We will pass on your review - the team have a right to feel very proud of it. With best wishes, Annie

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