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Care Opinion

My Asthma Attack

Posted By koolcookie

"My Asthma Attack"

About: NHS 111 St Mary's Hospital (Newport)

(as the patient),

Phoned 111 as I had a very tight chest and they answered quickly. Acted in a professional manner and asked the right questions.

They reassured me throughout. And gave me advice to go to the hospital. I wanted to know how thankful I am for them as I would never have gone up and would have left it till I was probably in an ambulance.

Seen quickly at the hospital, doctor was friendly, did some tests to find out I was having an asthma attack. Gave me all the right treatment and reassured me again throughout. As I didn't realise I had asthma, they helped explain and provide me with the right medication. I felt 100 times better for this amazing service. And would like to commend the NHS for this, as it basically saved my life.

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Responses

Response from Vanessa Flower, Head of Patient Experience, Isle of Wight NHS Trust 9 years ago
Vanessa Flower
Head of Patient Experience,
Isle of Wight NHS Trust

Submitted on 17/04/2015 at 16:55
Published on Care Opinion at 16:58

picture of Vanessa Flower

Dear Koolcookie

Thank you so much for providing this positive feedback on your recent experience of our services.

I was sorry to read that you required our services, and this must have been a really distressing time for you. I am glad that the care and treatment provided was of a high standard, and that you had a positive patient experience.

I will forward your comments on to the relevant departments.

I hope that you are now recovering well from what must have been a worrying experience, and I wish you well for the future.

Kind regards

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Response from St Mary's Hospital 8 years ago
St Mary's Hospital

Submitted on 27/05/2015 at 13:23
Published on nhs.uk on 28/05/2015 at 01:01

Thank you very much for posting this very positive and valuable feedback. Your comments have been shared with the teams involved. I was very pleased to read that you were treated promptly and professionally, and that you are now feeling better. May I take this opportunity to wish you a speedy onward recovery.

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