"Car park linked directly to entrance ..."

About: Royal Berkshire Hospital

(as the patient),

What I liked

Car park linked directly to entrance of level 2.

What could be improved

The 'Show up and go' system for Ultrasound. I really do not understand their system and why It is so inefficient and needlessly complicated? It seems to rely on the communication between main reception, and the weird cabinet-in-corridor based reception of the ultrasound waiting room. It oozes "unprofessional" from the get go. When you are eventually given an appointment, you soon learn that the communication between the two aforementioned areas is pretty much non-existent. So expect even longer waiting times. Opinions expressed in my eventual appointment, were massively contradicted in a (reluctant, but later warranted) BUPA appointment 2 weeks later.

I must add that not every member of staff is at blame here, some were nice and good at their job, whilst others were rude and seemingly useless. Sadly, the latter eclipsed the overall experience. I would honestly think twice before going here ever again.

Story from NHS Choices

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Response from Royal Berkshire Hospital

The 'Show and Go' service runs on a 'first come, first served' basis so there are inevitable waits depending upon what time the patient arrives. The department does also offer a booking system, where patients are allocated a set time. Both of these services are available to patients across the whole of Berkshire. GPs should explain the two options to the patients so that they can make an informed decision as to which service is best for their needs. However, due to patient feedback, we are currently reviewing this service."

Patients who have concerns about any aspect of their care are encouraged to raise the specific issues with our Patient Relations/PALS department who will work to address them with the staff involved.

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