"Treatment after scan results"

About: Queen Elizabeth Hospital (Birmingham)

Following a scans in October and November for another medical problem it was discovered that I had two small adenomas on my left adrenal gland so I was asked to attend the Nurse-Led Adrenal clinic which I did on 14th April. The Adenomas show benign characteristics. I was seen by a member of staff who explained everything in great detail and was very reassuring, and brought me up to speed on the investigating that was to be done and explained everything in everyday language without talking down to me. My appointment was at 11.00am and I was seen at 11.00am, had blood taken, left urine sample, received detailed instructions for next visit and picked up tablet from pharmacy and was in Harbourne having lunch before 1.00. Having said all that nothing was rushed just well organised. I elected to attend this hospital even though I live in Nottinghamshire but at the moment it seems that its worth the 2hr train journey.

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience of the Nurse Led Clinic run by the Endocrinology Team at the Queen Elizabeth Hospital Birmingham. We are delighted that you had such a positive experience. Your comments have been passed onto the senior hospital managers responsible for this service. They will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; - Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. - Answer the Friends and Family Test question; you can do this as part of one of the larger surveys, alternatively you can answer it whilst in the Outpatient or Emergency Department – there are posters explaining the different ways that you can do this. - Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. - Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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