About: Burnley General Hospital

I had my hysterectomy on the 19/12/14. I would like to thank my consultant for the wonderful care pre and post operatively. The consultant was very caring and when I was worried about what I thought were post operative complications a week after, took the time to explain sympathetically that all was well and gave reassurance during what I know was a busy time on the ward. I know that sometimes hospital staff do not get the praise they rightly deserve, and it is such a shame so often we hear in the news only negative reviews. I have always believed in praise where praise is due. The anaesthetist was very kind and compassionate and I would like to thank them for their care and diligence. When I came around from my operation, I would like to thank the team who assisted me so quickly to alleviate my pain when I was in great distress. I would personally like to thank the nurses who showed exemplary care and compassion, but also to the support workers who so often get overlooked. For the kind encouragement to eat a bit of soup, or the endless brews when needed, to holding my hand when I was being sick, I thank you! May the management acknowledge your care and dedication. Please continue to carry on providing the wonderful service you do, because even though you may not realise it, I promise you, each and every one of you make a world of difference. Many thanks. Marianne Daniels

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Response from Burnley General Hospital

Dear Ms Daniels Many thanks for the feedback on your experience of our Gynaecology ward and service at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the teams concerned who will be really pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. Many thanks especially for mentioning so many of the teams you came into contact with and the lovely comments about the nursing care you received on the ward which has clearly made what was a painful time bearable for you. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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