"Physiotherapy Department"

About: Whipton Hospital

I had a physio appointment today at the Arlington Centre after the room my physio used at Pinhoe surgery was given over to the nursing staff. I must say I thought the place was dreadful. The waiting room was only big enough for 4 chairs - very claustrophobic (where are people suppose to wait if more than 4 are waiting as it would be embarrassing just standing in such a pokey room) and there were bits of paper and dust on the floor. The room where my physio saw me was just a glorified hospital ward with a bed, chair and pull around curtain. It was hard to concentrate on what they were saying as you could hear everyone elses conversations with their physios going on at the same time. When I was asked to do one of my exercises there was no room to raise my arm as the curtain was in the way. I found the whole situation quite stressful and felt very sorry for the physios and their patients. I was also told by someone there that when all the physios are working on a given day that there is not enough space for them to see their patients so one has to do computer work and they have a backlog! What utter utter nonsense!

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Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear Rosie

Firstly I would like to thank you for taking the time to post your comments and also like to apologise for your recent poor experience whilst receiving physio treatment - I have forwarded on your comments to the physio service manager for feedback and should you wish to us to look into the situation, I would ask you to contact the PALS Team on 01271 314090

Many thanks

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Response from Peter Brain, Volunteer, Healthwatch Devon

Dear 'Rosie'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

This experience you describe was unacceptable and worth following up; in the first place you should follow the suggestion and contact the PALS.. Thank you for taking the time to post the comment. We are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain


Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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