"Neo natal ward"

About: Colchester General Hospital

I found the ward to be of an unsatisfactory standard of cleanliness and it appeared that members of staff did not communicate effectively. One nurse would give us information which should have been passed to other members of staff and this clearly did not happen. I had heard bad reviews regarding giving birth at this hospital and my experience has only confirmed what I had heard. As a first time mother, I asked on two separate occasions to have a bulb placed in the bed side light in order to be able to feed and change my baby in the night, however, this did not occur and I had to muddle through in the dark. There was also no explanation given as to how the electric bed worked, which alarm to use to call for assistance, or even where the toilets were. Overall, this is not the introduction to motherhood I envisaged and it soured the whole experience!

Story from NHS Choices

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Maternity services 14/04/2015 21:22:47”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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