"Very unhappy with staff attitude"

About: Bmi - Fawkham Manor Hospital

I had a face and eye lift at Fawkham Manor Hospital. Unfortunately for me the nursing staff seemed to have a disapproving attitude to my surgery. This lead to pain meds being "forgotten "by one nurse and I was left in great pain. When I questioned another nurse, they said "the other nurse had other things to do" I wrote a letter of complaint, but the reply didn't even address half the issues in my letter. I then wrote again pointing this out but once again no responsibility was taken. Although apparently the nursing staff said they were sorry. For me this was too little, too late.

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Response from Bmi - Fawkham Manor Hospital

Thank you for posting your feedback. I understand that the Executive Director of the hospital has contacted you recently inviting you to reconsider coming to the hospital to meet the team to discuss your points further.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful