"Referral by G.P for concerns about a mole."

I visited my G.P. on 1st April, who decided that they would like the mole on my face checked out by Dermatology. Barely 3 hours later I had a phone call from the Dermatology department at Orpington Hospital informing of an appointment for 13th April. All the staff I encountered at my appointment were extremely pleasant and reassuring, making the visit not such a scary experience as I had expected it to be. Fortunately I did not require any treatment. I would like to congratulate all the staff on their efficient but kind attitude to their patients. Well done to you all.

Story from NHS Choices

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Response from Orpington Hospital

Thanks for your comments, very glad to hear that you were seen promptly by staff who reduced your anxiety and that the outcome of the consultation was positive.

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