"Visit to A & E and Fracture Clinic"

About: Royal Free Hospital

I fell over in Kenwood and was sent to RFH A & E by ambulance. The care I received in the ambulance and in A & E was fantastic. Afterwards I was referred to the Fracture Clinic. The first consultant I saw was very rushed, spoke very quickly and didn't ask me if I had any questions. If I hadn't been English, wasn't sharp or had been a bit doddery, I wouldn't have picked up how important it was to do the few simple exercises they gave me. It would only have taken a few minutes more. It would have been so helpful if there had been chairs without arms in the x-ray waiting area as I couldn't sit in the ones with arms as I had broken my arm and the arms of the chairs made it painful. Some chairs without arms please. All other visits, all other professionals I saw were kind, respectful and extremely helpful. I had fantastic care. Thank you very much.

Story from NHS Choices

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Response from Royal Free Hospital

Thanks very much for your feedback. Sorry to hear that you were unhappy with your experience with one of our consultants. We will pass your comments on to the department, however if you'd like to provide more information to help us improve our service, please email rf.communications@nhs.net. Thank you.

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