"Good feedback"

About: Bradford Royal Infirmary

I came into Ward 5 on 10th April for a procedure on my finger. It simply must be said from the time I stepped into Ward 5 until leaving all the staff were fantastic. I was made most welcome by all, cleaner finding me a paper, nurses sorting out info, the openness of the theatre staff and recovery room staff. So if possible please send on my thanks to Ward 5 staff and the doctor's team for making it a nice/acceptable experience( never easy). Guess this is the usual performance but as not a regular it has to be commented on as a good one . Well done and always nice to see people with a smile on their faces and keen to make a difference.

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Response from Bradford Royal Infirmary

Dear Neil thank you so much for your feedback, and I apologise sincerely that you did not get a response at the time. This was due to a technical problem and we are working with NHS Choices since it came to light recently, to put it right.

However, despite the delay, it is good to hear that you had a good experience on Ward 5, which is a very busy ward, yet we see so much good feedback about the attitudes of staff there and the experience people have - which is as we would expect, but it is good to know none the less! As you say, it may be day to day routine for them but it is important that we always remember that it is not routine for the patients and their families, and that that shows in the way we look after them.

Thank you again, and best wishes.

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