"training issues"

About: Whiston Hospital / Maternity care

(as a parent/guardian),

Found the nurses we mett on e2 Whiston Hospital over the period in April 2015 to be rude patronising and generally unprofessional in the way that my daughter and I were treated. Dignity issues were not considered nor was patient option or person centred care. Which left my daughter embarrassed frustrated and generally isolated. It left me unable to support her and I left the hospital distemper red and very tearful. I would urgently suggest reviewing your policies and procedures and prioritising training issues for some of the clinicians.

Overall however the student nurses had a real grasp of dignity and person centred care

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Response from Whiston Hospital

Thank you for raising your concerns, I am sorry to hear of your dissatisfaction. We would like an opportunity to explore this further so that we can find out what happened and so try to ensure that a situation like this does not happen in the future. If you contact the Patient Experience Team on 0151 430 1376 we would be happy to discuss this with you

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