"Exceptional staff"

About: Sandwell General Hospital

I attended Sandwell A&E department with a head injury yesterday. The wait time was short; the triage process seemed very efficient. I was seen in the fast track area and given a thorough assessment by a very nice nurse practitioner who immediately consulted with the senior doctor about my symptoms. At all times, I felt confident in the team's abilities, treated well and with respect. The fast track team worked well together; they gave plenty of information about what was happening now and what might happen next. The x-ray team were the same, as was the person who did a CT scan. I cannot commend this team more highly; well done, guys.

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Response from Sandwell General Hospital

Thank you for sharing your positive experience at Sandwell General Hospital with us. I am pleased that you were seen by our A&E team in a timely manner and that the staff made sure that you were fully informed. I will pass on your positive comment to the team as I know this will encourage them in continuing their good work. Best wishes, Rachel Barlow, Chief Operating Officer

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