"Bad experience"

About: National Hospital for Neurology & Neurosurgery, Queen Square

Following a small procedure at UCLH I was referred to the consultant for further treatment. I attended my first appointment yesterday. Waited to see them for more than 3 hours, the staff lost my notes, the consultant eventually called me in but did not even give me time to sit down. They asked to see my wound and then decided I should come back in 2 months. I got the impression hthe consultant not interested. I left there feeling pretty aweful and will not return unless I really have to.

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Response from National Hospital for Neurology & Neurosurgery, Queen Square

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of Neurosurgery at the National Hospital for Neurology and Neurosurgery, UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3448 3237 so that we can look into your concerns.