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came in a crisis and got no support

Story from nhs.uk

"came in a crisis and got no support"

i was sent to Goodmayes in an ambulance after a mental health crisis. I got there at 8pm and was left alone in reception until 10pm no in was was there or asked me if I was ok. Eventually when the doctors came they asked me a million questions and then told me this wasn't the place for me. I told them I felt vulnerable and suicidal and didn't know where to go. It was 12pm on a Friday night and I had no money and felt so scared to leave. Eventually a friend paid for me to come to her. In felt like they just let a really vulnerable person leave in the middle of the night.

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Responses

Response from Goodmayes Hospital - Main Building 8 years ago
Goodmayes Hospital - Main Building

Submitted on 05/10/2015 at 12:22
Published on nhs.uk on 06/10/2015 at 02:31

North East London Foundation Trust responded on 5 October 2015:

I am sorry for the time taken to respond to your review, it has only recently come to our attention that you have not received a response.

I am sorry to hear of your poor experience. I have contacted the Director of Mental Health Inpatients to request that an investigation is carried out to look into the concerns you have raised. As we cannot respond to these serious concerns on an open forum, we would welcome the opportunity to hear from you further and invite you to contact our Complaints Team on 0300 555 1201 ext. 66690 or by email at nelftcomplaints@nelft.nhs.uk at the earliest possible opportunity

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