"Patient care"

I would like to say that the care given to Mr Charlie Meadows in the final few days of his life, the dignity shown was second to none the treatment given to his family also second to none. Christine was treated with kindness and her comfort taken into consideration whilst she stayed with him, it was a comfort for Stephen who found it very difficult to see his grandad and best friend lying there. Charlie as he liked to be called was a very independent man who took a lot of persuading to leave his home in Kent, but was pleased that he made this decision albeit for a short while as he was with family who cared deeply for him. The five star treatment he received in your small but friendly hospital with staff who should be commended for the way they work tirelessly giving each and every patient the best quality treatment. ValerieRimmer ( Christines mum )

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Response from Rothbury Community Hospital

Dear Val, i am really sorry to hear about the loss of Charlie and would want to pass on our thoughts to all members of the family at this very sad time. Thank you so much for giving the team at Rothbury this important feedback. I am so pleased that their kindness and compassion provided essential support to Charlie, Christine and Stephen when they needed it most. We can never take away the pain of losing a loved one but it is a deep privilege to work with patients and families to ensure final days are spent in environments where dignity, respect and humanity are prioritised. I am so glad Charlie's care felt like 5 star treatment. It sounds like he deserved nothing less. Please do let us know if there is anything you need. With sympathy, Annie

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