"My aunt's treatment for a suspected DVT"

About: Birmingham and the Black Country Birmingham Community Assessment & Treatment Service Good Hope Hospital / General medicine

(as a relative),

I hope this is the correct vehicle for comments about the Rapid Response Team.

In April my aunt visited her GP Dr Sheikh at The Poplars, Erdington. He suspected a DVT and I'm pleased to say referred her immediately to Rapid Response.

The nurse who arrived a few hours later at much aunt's house was delightful. I believe her name is Trika (not sure of the spelling). She was calm, cheerful, professional and reassuring.

Two days later my aunt went to Good Hope hospital for a scan and ended up in Ambulatory Care. She did have a wait of several hours however the staff in this department were excellent.

I'd like to thank the GP, Trika (Rapid Response) and the staff on Ambulatory Care for their help.

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Response from Birmingham Community Healthcare NHS Trust

Thank you for taking the time to post these comments.

Birmingham Community Healthcare NHS Trust manages the 'rapid response' part of that.

We are working very hard with GPs, acute service providers, social services and many other partners, to make sure high quality, compassionate care is delivered in people's homes as an alternative to inpatient admission.

It is very gratifying that your family has had such a positive experience.

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Response from Arne Rose, Consultant, Associate Medical Director for Good Hope Hospital , Management, Heart of England Foundation Trust

Dear Ms /Mr Maguire,

Thank you for your positive feedback. We are trying very hard to get the?DVT pathway better and slicker for patients. We have recently increased the staffing for our ambulatory care unit to reduce the waiting time. I will pass this on to the ambulatory team, I am sure they will be very pleased.

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Update posted by Maguire (a relative)

I'm pleased that my comments reached some of the staff for whom they were intended.