"Absolutely disgusting!"

About: City General Hospital

This hospital is a disgrace. My mother was advised in spring 2014 she required heart surgery. Following numerous dates which were cancelled the night before, she eventually went for the operation in February 2015. Sadly, by this point her heart was to weak and she passed away. The delays and cancellations are absolutely unacceptable and the doctors did not consult with the family over important decisions. I would not recommend to anybody.

Story from NHS Choices

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Response from University Hospitals of North Midlands

Dear "Anonymous"

Thank you for taking the time to provide us with feedback about your experience of University Hospital of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes

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