"Nothing about me without me: real person-centred care"

About: NHS Greater Glasgow & Clyde NHS Lanarkshire

(as the patient),

Today I received a letter from Dr Clare Willocks at NHS Lanarkshire regarding my recent appointment with her to discuss my need for treatment in Lanarkshire for Early Menopause. A few weeks ago I got a similar letter from Dr Pererra at NHS Greater Glasgow.

Both these letters have been circulated to all professionals involved in my care - and most importantly have also been sent to me. They communicate where we are currently at with regards to my care and treatment, and also future plans going forward. I have never before experienced this - actively being included in communications between health professionals regarding my care. I think it is excellent and really demonstrates that I am the person at the centre of my care package. I am involved as an equal partner in making decisions moving forward.

I was also delighted to read that as a direct result of my Patient Opinion posts, NHS Lanarkshire are in preliminary discussions as to whether there is a need for a Specialist Menopause Clinic in Lanarkshire - which I am certain they will find there absolutely is a huge need.

A quote for an excellent article written recently by a friend and fellow campaigner GP Hannah Short "Let’s talk menopause. What I mean is, let’s get to the nitty-gritty and admit that we as professionals are failing women – 13 million of them. That’s the estimated number of women currently peri- or post-menopausal in the UK, equal to one-third of the entire female population. " You can read the full article here http://www.theguardian.com/healthcare-network/2015/apr/01/lets-talk-menopause-because-we-are-failing-13-million-women

So thank you Dr Pererra, Dr Willocks, Dr Gemmill for the excellent person centred care that I am receiving, and thank you Patient Opinion for helping me to not only access the right treatment - but hopefully helping other women access better care and treatment.

Lets keep talking Menopause and #changethechange. Follow our campaign here http://menopauseuk.org/about/

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Responses

Response from Eileen Clarke, Senior Nurse for Older People's Services, Dermatology, Outpatients, Orthopaedic Outpatients, Radiology and Infertility, Care of the Elderly, Monklands Hospital

picture of Eileen Clarke

Dear Dazzle

Thank you for your feedback. I am delighted that you have had such a positive experience in relation to your recent communication with NHS Lanarkshire and that you feel you are at the centre of your care. I will share your experience with our staff.

Many thanks for taking the time to contact patient opinion.

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Response from Niall McGrogan, Head of Patient Experience and Public Involvement, I work for Dr Margaret Maguire, the Director of Nursing, here at NHS Greater Glasgow and Clyde, NHS Greater Glasgow & Clyde

Dear Dazzle

Thank you for you kind posting. Its a really good example of how we....the NHS...can make a real difference on how our patients feel by considering the impact of how we communicate.

Also may I thank you for signposting Patient Opinion readers to further sources of information. Im sure otherreaders will find this of interest.

I will forward on your posting to Dr Pererra whom I m sure will be delighted.

All of the best in going forward.

Yours sincerely,

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