"I want my life back!"

About: Colchester General Hospital

I was admitted to hospital (after going to a and e three times and being brushed off with explanations that my blood tests were fine) I was in for just over a week, various tests were carried out and they finally diagnosed me with a type of epilepsy, I was given medication and told this would stop the fits I was having and then I was discharged. Well the medication did not stop the fits and when I contacted my doctor they told me I had to get in touch with the neurologist for any medication change, so I did.. first of all they told me they hadn't got my notes and to contact the ward myself which I did and they were very helpful and sent them over.. to Urology so when I called neurology back they still didn't know who I was.. I then called for the next three days either leaving voicemails to which I never got a reply or talking to the less than helpful secretary who brushes it off saying the neurologist will get back to me when they get back to me. I am still having fits daily and I am unable to do anything now. All I want is some advice and reassurance but i'm not getting it from Colchester hospital!

Story from NHS Choices

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Neurology at 10/04/2015 07:35:13”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful