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Care recieved on 7.04.15

Story from nhs.uk

"Care recieved on 7.04.15"

About: Accrington Victoria Hospital

The care I received was extremely good and even though they were posting times of 3 to 4 hours to be seen I was clear from the treatment in approx. 25mins. I attended with a dog bite at 20.45 on the Tuesday night to my left hand, this was seen and assessed advised on treatment and then treated . My hand was cleaned up and bandaged followed by advice on an injection, tetanus, was then given and the hand bandaged I then was given a prescription to collect and informed of any signs to watch for in case the treatment was not successful. The whole visit was very gratifying and the staff exceptional.

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Responses

Response from Accrington Victoria Hospital 9 years ago
Accrington Victoria Hospital

Submitted on 16/04/2015 at 15:05
Published on nhs.uk on 17/04/2015 at 01:00

Dear Anonymous Many thanks for your feedback on your experience of our Minor Injuries Unit at Accrington Victoria Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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