"Disgusted with patient care"

About: Birmingham Children's Hospital

Been sat at this hospital since 5.45 and still waiting yo be seen. A and E dr refused to see my daughter because she was booked into surgical day care at 8am. Been sat in surgical day care since 7.30 and consultant cannot be bothered to gone and see my 4 year who is in pain and not eaten since 8pm last night ! Can safely say I will never bring any if my children here again !

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Response from Birmingham Children's Hospital

Thank you for raising this and thank you for taking the time to discuss the situation with us directly. Can I please say again how sorry I am that the experience you and your daughter had was not good enough. I very much hope by reviewing what happened in more detail we can make sure this does not happpen again for others and by working with you we can reach a satisfactory resolution. With Kind regards, Janette Janette Vyse Deputy Head of Nursing Patient Experience 0121 333 8619

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