"no communication"

About: Princess Royal University Hospital (Orpington)

This Hospital must be the most uncaring place in the world. It does not communicate with relatives of patients, it treats patients as if they were vermin and it is unclean and unprofessional. My mother came here and the Doctors looked past me, did not talk to me, no one communicated with me, my mothers foot was bleeding but the nurses left the blood on the floor and told me to move her legs as they did not want to touch her legs, they did not treat her wound, they discharged her before her infection cleared up, did not tell me she was coming home, and they acted as if they could not care less about people. It is as if people are vermin and not feeling people.

Story from NHS Choices

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