"Broken ankle: Thank you"

About: Stoke Mandeville Hospital

My experience following a broken ankle was fantastic - intelligent and friendly professionals delivered very rapid diagnosis, same-day surgery and a tremendously good after-care. My wife is a former nurse at Stoke Mandeville and was similarly impressed by my experience. How could it be better? Just two "admin" things: - slow to discharge because of prescription delays from the pharmacy (admittedly on a Sunday) - parking for Outpatients appointments is pretty hairy. How about developing the empty land beyond the site?

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

Thank you for your kind words of encouragement. Every month in 2014/15 we receive over 2000 compliments from individuals like yourself and where possible we pass all compliments onto the relevant staff as we know your comments contribute to encouraging our staff to continue to provide a great level of care.

Your comments for improvement have been sent to the head of estates and pharmacy respectively for consideration.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful