"Operation cancelled again!"

About: Doncaster Royal Infirmary

My 24yr old son has just this evening been rung to cancel his knee reconstruction op. This the second time now since February he's been put off. To say he's furious is an understatement. This delay is causing problems with his income, he is a semi professional rugby player who cannot play because of this injury. To receive a phone call less than 48 hrs before surgery is dire

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Response from Doncaster Royal Infirmary

We are sorry to hear of the cancelled appointment and that your experience with our hospital is not meeting your expectations. If you wish to discuss these matters further and to help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful